Pakka Retail Group Pty Ltd trading as Run Out Sale Online is dedicated to offering our members the best products and are here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any questions or concerns about this policy or an item you have received, please reach out to our Member Relations Team for assistance via the Contact Us section of your Account online.
If you need to return a product, please contact email@example.com Be sure to include as much information as possible so that our team can assist you as quickly as possible. From here, our team will get back to you within 1 business day with further instruction on how to remedy the situation.
1. Change of Mind Returns
If an item has been received as advertised without fault, you however just want to exchange or refund the item. Our team can process a refund or exchange the product for you. You can return any item within 30 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition. You will need to pay the delivery fee of the item back to our warehouse.
2. The Item Doesn’t Match the Description
We work hard to present all products on our website as accurately as possible. As much as we try to avoid it, on some occasions the information on our website may contain inaccuracies. If the item you have received is so different from the description that you would not have bought it, you are entitled to a refund under the Law. To arrange a refund please contact firstname.lastname@example.org where will provide you with a paid return method and you will receive a refund for the item.
3. The Item Has a Minor Fault
If the item has a minor fault, please contact Member Relations via the Contact Us section of the website. We will request evidence of the fault and upon receipt of that will offer you a partial refund without the need to return the item or the option to return the item for a replacement (where possible) or a refund.
4. The Item Has a Major Fault
If the item has a major fault in accordance with the Law, you are entitled to choose between a refund, repair or replacement of the item (subject to availability), along with compensation for any other reasonably foreseeable loss or damage. In some instances, we may request photographic evidence of the fault and request you not to return the product. If you are required to return the item to us, you will be provided with a paid return method and will be issued with a refund upon receipt and assessment of the goods.
In some instances, we may not offer a remedy and decide not to offer a remedy. We may also require you to pay all reasonable postage costs to return the item to you. This may include if:
• The item has been lost, destroyed or disposed of by you;
• The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you;
• The item has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging the item;
• The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund or replacement.
This policy was last updated: May 2020.